Please allow 1 to 2 business days for processing after your order is placed. All orders are shipped USPS First Class or USPS Priority Mail depending on the order quantity. Your order should arrive within 2 to 5 business days of ship date, depending on the destination. For special orders such as international orders or bulk quantities, please contact firstname.lastname@example.org to obtain shipping time frames and quotes.
Please review your order carefully before it is finalized. In the event you receive an incorrect or damaged item, please notify us within 48 hours of receipt and we will authorize your return and replace the item. In the event you would like to return an item, please contact email@example.com within 48 hours of receipt to seek a return authorization. Breakable items must be protected in the packaging, and all returns must be accompanied by a return authorization code.
What information do we collect?
We collect information from you when you register on our site, place an order, or subscribe to our newsletter.
When ordering or registering on our site, as appropriate, you may be asked to enter: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience
Your information helps us to better respond to your individual needs.
- To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
- To send periodic updates
The email address you provide for order processing may be used to send you information and updates pertaining to your order. In addition, we may occasionally send you news of related product or services we believe will be of interest to you.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or join our membership program.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, financial numbers, etc.) will not be kept on file for more than 60 days.
Yes. A cookie is a small amount of data that is sent to your browser from a Web server and stored on your computer’s hard drive. You can block or erase this if you choose from your computer.
Do we disclose any information to outside parties?
No. We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety.
Third party links
Occasionally, at our discretion, we may offer third party products or services on our website, such as books from Amazon.com. These third party sites have separate, independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into the membership section of our website and editing their account profile information.
Children’s Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act). We do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
3821 Eagle Ridge Court
Hampstead, Maryland 21074